FAQ

Q: Do you offer shipping or delivery services?
A: Yes! We offer nationwide delivery via flight nanny, ground transport, or local pick-up. If your puppy requires long-distance travel (flights, trains, or drives over 325 miles), arrangements must be confirmed at least 7 days before the scheduled pick-up date.

Q: What pick-up options do you offer?
A: You can choose from the following:

• In-Person Pick-Up: Schedule a pick-up appointment at our location.

• Flight Nanny Service: Your puppy will fly safely in the cabin with a trusted flight nanny and be hand-delivered at your nearest airport.

• Ground Transport: We coordinate safe, long-distance ground delivery directly to your home.

Q: What do I need to bring when picking up my puppy?
A: To ensure a smooth and comfortable transition, please bring:
✔️ Travel Carrier (appropriately sized for your puppy)
✔️ Travel Bowl & Water
✔️ Extra Puppy Pads & Wipes
✔️ Soft Blanket or Comfort Item (to help with the transition)
✔️ Leash & Collar

Q: Do you provide puppy pick-up kits?
A: Yes! We offer Puppy Pick-Up Kits on our website, which include essential travel items, comfort accessories, and must-haves for your new Frenchie. Check out our shop for available kits.

Q: What if I need to change my travel plans?
A: Any changes to your scheduled pick-up or delivery must be communicated at least 72 hours in advance. Contact us at SUPPORT@KeysKennelz.com to discuss rescheduling or alternate arrangements.

Q: Do you offer refunds or returns?
A: No. Due to the nature of live animals, all sales are final. We take every measure to ensure our puppies are healthy, well-socialized, and ready for their new homes. Once a puppy leaves our care, the responsibility of their well-being falls on the new owner.

Q: What if I can no longer care for my puppy?
A: We understand that unexpected circumstances can arise. While we do not offer refunds or returns, we are committed to responsible pet ownership. If you can no longer care for your puppy, please reach out to us at SUPPORT@KeysKennelz.com, and we will help guide you through responsible rehoming options.

Q: Do you provide any post-adoption support?
A: Yes! We offer lifetime breeder support to assist you in caring for your new puppy. Whether you need guidance on training, health concerns, or nutrition, we are just an email away.

Q: What health guarantees do you provide?
A: All of our puppies come with a comprehensive health guarantee, ensuring they are in good health at the time of adoption. They are vet-checked, up-to-date on vaccinations, and dewormed before leaving for their new homes. Full details of our health guarantee can be found in your puppy contract.

Q: What happens if my puppy develops a health issue?
A: While we take every precaution to breed healthy, genetically sound puppies, we understand that health issues can sometimes arise. If you experience any concerns, please consult a licensed veterinarian immediately and contact us at SUPPORT@KeysKennelz.com so we can offer guidance and support.

Q: What should I do if I have concerns about my puppy's behavior?
A: Puppies need time to adjust to their new home. We encourage you to be patient and consistent with training. If you need additional support, we are happy to provide training tips, recommendations for trainers, and resources to help your Frenchie thrive.

Q: What if I have questions that aren’t answered here?
A: We’re always here to help! Feel free to reach out to us at SUPPORT@KeysKennelz.com, and we’ll be happy to assist you.

Q: Do you offer stud services?
A: Yes! Our elite stud services are available to approved breeders. We offer natural and artificial insemination options.

Q: How do I join the Keys Kennelz Elite Program?
A: Our Elite Membership is by application only. Approved members gain access to exclusive breeding collaborations, stud services, and breeder resources. Apply on our website!